Terms and Conditions for LuminaClean

Welcome to LuminaClean! These Terms and Conditions ("Terms") govern your access to and use of LuminaClean's website, services, and online platform (collectively, "our Service"). By accessing or using our Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our Service.

1. Services Offered

LuminaClean provides a range of professional commercial and residential cleaning services, including but not limited to:

Our online platform is designed to showcase these services, allow users to obtain instant quotes, and book appointments conveniently.

2. User Responsibilities

When using our Service, you agree to:

3. Booking and Cancellations

All service bookings through our platform are subject to availability. You will receive a confirmation once your booking is accepted.

Cancellations or rescheduling requests must be made within a specified notice period, as detailed during the booking process or within your service agreement, to avoid potential cancellation fees. Failure to provide adequate notice may result in charges for the scheduled service.

4. Pricing and Payments

Prices for our services are listed on our site or provided as part of the instant quote process. All prices are in Singapore Dollars (SGD) unless otherwise stated.

Payment terms will be agreed upon during the booking process. We accept various payment methods as indicated on our platform. LuminaClean reserves the right to change prices at any time, but will honor prices quoted for confirmed bookings.

5. Service Quality and Complaints

LuminaClean is committed to providing high-quality cleaning services. If you are not satisfied with the service provided, please contact us within 24 hours of the service completion. We will review your complaint and, if deemed appropriate, take corrective action, which may include re-cleaning the affected area or offering a partial refund.

6. Limitation of Liability

LuminaClean strives to ensure the safety of your property. However, we are not liable for any damage to property caused by pre-existing conditions, improper installation, or items not disclosed as fragile or valuable. Our liability for any damage caused by our negligence will be limited to the cost of the cleaning service provided.

In no event shall LuminaClean, its directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use our Service; (ii) any conduct or content of any third party on our Service; (iii) any content obtained from our Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

7. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of LuminaClean or its content suppliers and protected by international copyright laws. You may not reproduce, distribute, modify, display, or create derivative works of any content on our Service without our prior written consent.

8. Governing Law

These Terms shall be governed and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.

9. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of any significant changes by posting the new Terms on this page. Your continued use of our Service after any such changes constitutes your acceptance of the new Terms.

10. Contact Information

If you have any questions about these Terms, please contact us:

LuminaClean

Siloso Trail,

Singapore, 098970

Singapore