Privacy Policy

LuminaClean ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, luminaclean.sg, which services as a platform to showcase our commercial and residential cleaning services, provide instant quotes, and facilitate appointment bookings. We operate in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant, and Singapore's Personal Data Protection Act (PDPA).

Information We Collect

We may collect personal information about you in a variety of ways when you interact with our site:

• Personal Identification Information: This includes your name, email address, phone number, and physical address (including property address for cleaning services and billing address) when you request a quote, book a service, or contact us.
• Service Information: Details regarding the type of cleaning service requested (commercial cleaning, residential cleaning, deep cleaning, post-renovation cleaning, move-in/move-out cleaning, eco-friendly cleaning solutions), property size, specific cleaning requirements, preferred dates and times.
• Payment Information: When you book a service, we collect necessary payment details, which may include credit card information. This information is processed securely by third-party payment processors, and we do not store sensitive payment card details on our servers.
• Technical Data: Information like your IP address, browser type, operating system, referring URLs, access times, and pages viewed. This data helps us understand how visitors use our site and improve its functionality.
• Communication Data: Records of your communications with us, including emails, phone calls, and messages sent through our website.

How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide Services: To process your requests for instant quotes, book and schedule cleaning services, and perform the services you have engaged us for.
• To Communicate With You: To send confirmations, invoices, updates about your bookings, and respond to your inquiries.
• To Improve Our Services: To understand user preferences, troubleshoot issues, and enhance the quality and range of our cleaning services and website functionality.
• For Marketing Purposes: With your consent, to send you promotional materials, special offers, or information about new services that may be of interest to you. You can opt-out at any time.
• For Billing and Account Management: To process payments, manage your account, and provide customer support.
• For Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect our rights and the safety of others.

How We Share Your Information

We do not sell, trade, or rent your personal identification information to others. We may share your information with limited third parties in the following situations:

• Service Providers: With trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., payment processors, scheduling software, email service providers). These parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes using secured servers, encryption, and restricted access controls. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details below.

Cookies

Our website uses "cookies" to enhance your user experience. Cookies are small data files placed on your device. We use cookies to understand site usage, remember your preferences (such as instant quote inputs), and enable features that improve your navigation and interaction with our services. You can set your browser to refuse cookies or alert you when cookies are being sent. Please note that some parts of the site may not function properly if you disable cookies.

Third-Party Websites

Our site may contain links to other websites. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any site you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any new Privacy Policy on this page and update the "last updated" date. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us:

LuminaClean
Siloso Trail,
Singapore,
098970
Singapore